Conditions of sale


  1. Unless explicitly otherwise agreed in writing, all our performances, services and deliveries are governed by the present terms and conditions of sale, which take precedence over any general terms and conditions of the purchaser.
  2. Our price offers shall remain valid for a period of one month, after which changes in prices may be possible.
  3. The delivery deadlines shall be met by us as much as possible and by all means; failure to meet the deadlines as a result of elements beyond our control or caused by force majeure shall not give rise to damages unless otherwise agreed in writing.
  4. The responsibility for goods collected at our warehouse is transferred to the purchaser at the moment of collection, and all shipments and deliveries to the purchaser shall be at the purchaser’s risk.
  5. The warranty obligation with regard to goods delivered is limited to the warranty obligation of our suppliers.
  6. Complaints concerning invoices or deliveries shall be notified by registered and motivated letter within 8 days after the delivery or invoice date. Complaints shall no longer be admissible and valid after this period.
  7. Our invoices shall be payable without any reduction at our registered office on the due date. The acceptance of bills of exchange or any other instruments of payment shall not constitute a novation of debt.
  8. In case of non-payment on the due date, all outstanding amounts shall become due immediately, irrespective of any payment facilities previously granted. Late payment legally entitles Solora bvba to an interest on arrears of 10% a year counting from the due date without notice of default being required.
  9. Moreover, compensation for extrajudicial collection costs amounting to 10% of the amount not paid on time with a minimum of € 50 shall be payable in case of non-payment.
  10. Cancellation of orders is only possible if written authorisation is given. In this case, we reserve the right to charge 20% of the original amount by way of compensation for the losses and expenses, without prejudice to the right to claim a higher compensation, subject to presenting the necessary evidence.
  11. The supplier retains title to the goods until complete payment of the purchase price. In case of non-payment, the vendor shall be entitled to claim back the goods. Nevertheless, the risk shall pass on to the purchaser upon delivery of the goods.
  12. We reserve the right to suspend deliveries without notice of default if the purchaser fails to fulfil their contractual obligations, without entitling the purchaser to any claim for compensation.
  13. Any dispute or claim arising out of or in connection with this agreement shall exclusively be brought before the Court of Commerce of Gent (Ghent), Dendermonde division.